Redelivery Fee

Frequently Asked Questions

How do I send my image to be used for my order?

Please use the "MESSAGE VINTAGE BRANDING Co" link, to attach photos and handwritten images. We will then link these images to your order after purchase.
Please note that all images are etched into the metal producing a black and white image. We do not use dyes, fillers, or chemicals on any of our products.

When purchasing, please be sure to leave details, in the Personalization section at checkout, as to the exact wording for your engraving. This helps to insure that your order will be marked just as requested.
Please double check your notes BEFORE purchase! We will not be held responsible for last minute changes that may have not gotten passed on to the programmer in time.

How can I ensure that my product will look like I want it to?

Please be very specific in the NOTES section at checkout as to how you want it to read/look. You can always attach a photo of your requested layout. Proofs are available for purchase, as this does slow down our production time. Up to 2 revisions are included with a proof purchase. Orders over $175 will include a free proof.

Please double check your notes BEFORE purchase! We will not be held responsible for last minute changes that may have not gotten passed on to the programmer in time. If you have made a mistake on your purchase notes, we will ask you to cancel your order and REPURCHASE so that there is no confusion with your order. Please note that it may take up to a week for refunds to reflect back to your account (Etsy policies).

Custom and personalized orders

Any one of our items can be customized to your requests. We have done our best to create these options in our engraving selections on each product. Some graphics or requests may be subject to an additional charge. Custom orders are priced by the production time it takes to create. Please contact us through the "MESSAGE VINTAGE BRANDING Co." link for more info and details.
**Although your product is made just for you, to broaden our product options we reserve the right to use any photo or design given to us. If you prefer for us not to use your photos on our site- just let us know and we will take every precaution to keep your images private. Thanks!

Gift wrapping and packaging

All of our products are neatly packaged within an envelope, ready to gift. If you are sending this as a gift, please let us know so that we do not include pricing on the invoice. Please refer to our ADD ON's and UPGRADES section for alternative gift wrap options. Wholesale purchases will be packaged within clear bags.

Proofs

Digital proofs are available for purchase. This includes up to two revisions of which you will receive in 24-48 hrs after purchase. Once approved by you, we will start the engraving process.

Why do we charge?
This is where our artistic design comes in. We try to give many examples as to what we have previously created in our shop. We also have many reviews that you can read over to feel more comfortable with your purchase. Our products are priced based on how much programming time one may take. Proofs require additional set ups and design techniques.

This also helps us to be able to get everyone's order out more quickly, so you are not waiting weeks to receive your items.
If specific with your requests, we will create as requested.

Do you offer discounts or sales?

Occasionally we will offer store wide and individual product sales. Feel free to follow us on Facebook and Instagram to get first looks into these sales and upcoming new products. If you are purchasing more than one product with the same engraving, we do offer a small discount. Just ask before purchasing, we'll send you a coupon code! All returning customers will receive a 15% off coupon on their next purchase- please refer to your invoice within packaging for details.
Thanks!

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I am unsure of which engraving option to choose?

If using your own handwritten image, please select one of the HW selections. This option does require more work and programming time, as reflected by the price difference. If you would rather choose a font from our font selections, please select a font/text engraving selection. Prices are also dependent on front and or back engravings since this requires additional set up and programming times. Etsy gives us a small character count for this section, we have tried to make these options as clear as possible. If you are unclear about which to choose from, please message us and we will be happy to let you know.

What can I expect as far as quality?

With 21+ years of engraving experience, we take pride in in knowing that each piece leaves our shop with flawless design. Our metals are cut, buffed and polished to ensure a clean finish. Laser engraved into the metal to never rub off or fade, without fillers or dyes. Each product goes through quality inspections to make sure that your piece is just as requested.

We strive for perfection- we want you to be excited about your custom order and just as excited to gift it! Please message us, before purchasing, to clear up any concerns or misconceptions.

Concerning precious metals: tarnishing is normal- please follow proper procedures for keeping/storing your jewelry. We will not be held responsible for tarnished jewelry.

What do I do if my purchase is not what I ordered?

Although we strive for perfection, mistakes occasionally do happen- as we are human. If you are not happy with your finished product, please let us know. We will take every opportunity to make things right- within reason -we DO NOT offer refunds or exchanges, as there is nothing we can do with your product once customized.

If we are at fault for a mistake, we may ask that you return the product in a sealed envelope to see if repairs or corrections can be made. Once the product has been received, we will send the corrected product back to you within 1-2 days priority mail.

To best ensure that any misconceptions are taken care of in advance, please message us with any questions or concerns before placing your order

When can I expect to receive my order?

Please visit our shop Announcement page where you will find updates to production times.
We have 3 shipping options:

First Class Shipping (Always FREE for orders of $35 or more) 3-5 day transit
This only includes delivery confirmation and will not include insurance.

USPS Priority & Express shipping is available at an additional cost: Faster shipping, Insurance and Tacking Included- (this does not alter production times.)

Please note that we will not be held responsible for delayed delivery, lost, or stolen packages. Please contact USPS for delivery issues, however we will do our best to help.

Please double check shipping addresses before you purchase. A re-delivery fee is requested to reship your package 📦